Privacy Policy

Last updated: 14 September 2026

At Toniva, we take your privacy seriously. This policy explains how we collect, use and protect your personal information when you use our website and services.

Information We Collect

• Account information — name, email, phone number when you create an account.
• Order information — delivery address, phone number and order details when you place an order.
• Usage data — pages visited and search queries to improve our service.

How We Use Your Information

• To process and deliver your orders.
• To contact you about your orders via phone or WhatsApp.
• To improve our products and services.
• To prevent fraud and ensure platform security.

Information Sharing

We do not sell or rent your personal information. We only share data with delivery partners necessary to fulfil your orders, and only the minimum required (name, phone, address).

Data Security

Your password is hashed using industry-standard algorithms. All sessions are encrypted with signed cookies. We never store payment card details on our servers.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time. Contact us via WhatsApp at 0723 277 903 or email support@toniva.co.ke.

Cookies

We use a single session cookie to keep you logged in. No third-party tracking cookies are used.

Contact

For privacy questions, contact us via WhatsApp at 0723 277 903 or email support@toniva.co.ke.